Your online credit card transactions are secure with chefscatalog.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling customer service.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The information we collect
Whenever you shop with CHEFS -- online, through our catalogs or our Colorado Springs outlet -- we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, it will include your account number.
When you register with us as an online customer, we may ask for additional information, such as your favorite products.
If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
To improve our Web site, we collect non-personal information about how users navigate through the site. We may share this non-personally identifiable information with our affiliates or other outside companies.
How we use the information we collect
We use the information we collect for various purposes, including:
to complete your purchase transactions
to provide the services you request
to send you our catalogs and other offerings by mail
to keep you informed about the status of your orders
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
to notify you of product recalls or provide other information concerning products you have purchased to improve our merchandise selections, customer service, and overall shopping experience
Others with whom we share your information
Service providers: We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails.
Other companies: We may provide your information to carefully selected outside companies when we believe their products or services may be of interest to you.
Your choices regarding use of the information we collect
If you do not want us to share information about you with any company or organization outside of CHEFS:
5070 Centennial Blvd.
Colorado Springs, CO 80919
Please note that many promotions and mailings are completed well in advance, so you may continue to receive some offers after you ask us to stop sharing your information. We appreciate your patience in giving us time to carry out your request.
Further, you can visit the NAI's Web Site to opt out of having all NAI member advertising networks collect non-personally identifiable information for use in targeted advertising. When you opt-out using this method an opt-out cookie will be placed on your browser. You should note that if you delete, block or otherwise restrict cookies, or if you use a different computer or browser, you may need to renew your opt-out choice. Once you have opted out, information that was collected to help deliver targeted advertisements will no longer be used. However, we may use such information for related purposes described above, including to support and complete current on-line interactions, to facilitate Web site and system administration, and for research and development, as well as for other purposes unrelated to targeted advertising outside of www.chefscatalog.com.
Cookies and how we use them
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13.
We do not knowingly collect any personal information from children under the age of 13 on our Web site, and our online sweepstakes are restricted to entrants who are at least 18 years old.
No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian.
Links to other sites
While visiting chefscatalog.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.
Online account registration
To make online shopping faster and easier, you may register with chefscatalog.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using a unique name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
We use your email address to:
- keep you informed about the status of your orders
- notify you of new or additional products, services, and promotions that might be of interest to you
- notify you of product recalls or provide other information concerning products you have purchased
Upon ordering or creating an account at chefscatalog.com, you will receive promotional e-mails from CHEFS. You always have the ability to "opt-out" or stop receiving promotional e-mails from CHEFS by clicking the unsubscribe link in the email, logging into your account and managing your preferences, or contacting customer service at 800-338-3232.
If you choose to "opt-out," we will stop sending you promotional e-mails, but will still send you order confirmations and shipping notice emails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.
We'll be happy to provide additional information or answer any questions.
Call toll-free: 1-800-338-3232
5070 Centennial Blvd.
Colorado Springs, CO 80919